The Customer-Centric Approach to Property Sales

A customer-centric approach to property sales involves putting the needs and preferences of the customer at the forefront of the sales process instead of just focusing on closing the transaction. The most important part of the process is actively listening to the customer’s needs. Once you have qualified the customer, it enables the real estate agent to provide personalised solutions and ensures a positive and transparent experience for the customer.

Putting your customers first requires understanding their needs, preferences and expectations. Here are some ways to do that:

  • Listen actively to their feedback and concerns, is the property for investment? Do they intend to live on the property? What are the service charges? Is the property in a location with access to good schools and the customers’ place of work?
  • Provide excellent customer service and support. It is essential to keep the customer informed at every step.
  • Personalise your communication and interactions with them.
  • Offer products and services that meet their needs and solve their problems.
  • Continuously improve your products and services based on customer feedback.
  • Respect their time and make it easy for them to do business with you.
  • Build a relationship of trust and mutual respect with your customers.

At Land Sterling, we are fully committed to excellence in customer service through all skill lines. The Brokerage arm aims to build on the successful Client relationships established over the last 15 years and continue the commitment to provide best-in-class service.  

Because we are committed to providing customers with and in order to meet the highest level of customer satisfaction, Land Sterling offers a wide range of luxurious and modern living experiences in Laya Heights at Dubai Studio City. With modern amenities, our studios and one-bedroom apartments are perfect for young professionals, couples, and small families. 

The Property also benefits from an outdoor cinema, paddle tennis court, and a double-height designer lobby. The apartment offers includes gracious studios and one-bedroom with ample workspace and a thriving social scene.

Land Sterling also promotes a unique property designed to provide ultimate luxury and wellness, the Tranquil Apartments in Jumeirah Village Triangle, located adjacent to Al Khail Avenue Mall with links to four major business districts. 

A variety of highly desirable studios, one-bedrooms, and two-bedroom apartments are available, designed with the client’s health and time quality in mind.

Tranquil apartments will bring the next level of wellness and relaxation, comprising the most advanced wellness technologies and practices, offering a wellness infrastructure like no other in the region, with amenities such as:

  • Aromatherapy
  • Air purification
  • Shower Infusers
  • Water Purification
  • Staywell Mattress
  • Soundscape
  • Dawn Simulation
  • Night Lighting

Putting the customer first, Land Sterling’s team of property consultants will find the right property for you. Whether it’s your first home, an investment or a holiday home, we listen and deliver.

Not only do we assist in the buying process we can also help you sell your home. We can help get you the best deal possible because we understand the market dynamics and current trends.

Vinodh Mahadevan MRICS


Vinodh Mahadevan MRICS

Vinodh Mahadevan is the Head of Business & Strategy at Land sterling and a Member of MRICS. With over 14 years of experience in investment advisory, consulting, valuation & advisory services, he has gained extensive exposure to valuation engagements. Vinodh's expertise includes due diligence exercises, appraisals of commercial and residential properties, mortgage and collateral appraisals, retail malls, large-scale industrial parks, hospitality and entertainment projects, and other special use real estate valuations.


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